1. Order Processing
We make every effort to process and ship your orders within 24-72 hours, depending on stock availability. Orders placed on weekends or holidays will be processed on the next business day.
2. UK Shipping
We offer first-class shipping to addresses within the United Kingdom as our standard shipping method. Special delivery options are available for faster shipping. Please select the appropriate shipping method during checkout.
3. International Shipping
For international orders, we use Royal Mail or other reputable carriers.
International deliveries typically take 7-10 days to reach their destination. Please note that delivery times may vary based on the destination country and local customs processing.
4. Shipping Costs
Shipping costs are calculated based on the delivery address and the selected shipping method. You will see the shipping cost during the checkout process.
5. Tracking Orders
We provide tracking information for all orders, allowing you to monitor the delivery status.
1. Eligibility
We accept returns on products that have been purchased with the standard colour choice displayed in the main product image.
Customised products, including those with colour changes or personalisation, cannot be returned unless they arrive damaged or contain defects.
2. Return Period
You may request a return within 30 days of receiving your order if the product is eligible for return based on the criteria mentioned above.
3. Initiate a Return
To initiate a return, please contact our customer support team at [email protected] and provide your order details, including the order number and the reason for the return.
4. Return Process
Our customer support team will provide you with instructions on returning the eligible product. Please ensure that the product is in its original, unused condition and properly packaged for return.
5. Refunds
Once we receive the returned product and confirm that it meets the eligibility criteria, we will process your refund or offer a replacement, as per your preference. Refunds will be issued to the original payment method used during the purchase.
6. Shipping Costs for Returns
You are responsible for the return shipping costs, except in cases where the product is damaged or defective. In such cases, we will cover the return shipping expenses.
7. Exchanges
If you wish to exchange an eligible product for a different size, please contact our customer support team to discuss the exchange process.
